How do I track my order?

 

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 

 

 

 

What are your delivery options?

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Once your order is placed, please allow 1-3 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.

*Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.

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Standard Shipping

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• United States $10 (3-5 working days)

• Canada $15. (3-5 working days)

• United Kingdom $15 (3-5  working days)

• Australia $20 (7-10  working days)

• Remainder of Europe (Partial) $15 ( 5-7 working days)

• Japan $15 (7-10  working days)

• Hong Kong $15 (7-10  working days)

• Others* $25.99 (7-10  working days)

• *Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.00 flat shipping rate

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Express Shipping

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• We charge a $25.00 flat express shipping rate

* For European customers, express shipping is only available in the following countries: United Kingdom Germany, France, Italy, Spain, the Netherlands,

 

 

 

How do I return an item?

 

You have 14 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a Wardrobe Files gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly email customer service for a prepaid return label.

Please note: Please ensure to package each order separately.

For a refund please ensure items are not worn and returned in the same condition as received. You will not receive credit for any non-eligible items returned.